When must the GPL be provided to a consumer?

The General Price List (GPL) is a vital document in the funeral industry, as it ensures transparency and informs consumers about the pricing of services and goods offered by funeral providers. In Pennsylvania, and in accordance with the Federal Trade Commission's Funeral Rule, the GPL must be presented to consumers at the initial meeting or when discussing services. This timing is crucial because it allows consumers to make informed decisions about the services they require and gives them the opportunity to compare prices comprehensively before making any commitments.

Providing the GPL at this early stage helps foster trust and adherence to ethical practices in the funeral profession. It's essential for consumers to understand all available options and costs upfront to prevent any misunderstandings or surprises later in the process. This proactive approach aligns with consumer protection regulations that aim to promote fair practices in the industry.

In contrast, providing the GPL only upon request after services or at the time of payment does not meet the regulatory requirements and would limit the consumer's ability to make informed choices beforehand. Likewise, presenting the GPL only before signing contracts misses the educational purpose of the document. Hence, the requirement to provide the GPL during the initial interaction is grounded in the principles of transparency and consumer rights.